FREQUENTLY ASKED QUESTIONS

Below, we collect the answers to the questions most frequently asked by our clients. If you do not find what you are looking for or do not clarify your doubts, contact us by email info@legendarioshop.com

how can i shop in LEGENDARIOSHOP?

Shopping in LEGENDARIOSHOP is very easy. We have created an easy-to-use shop for you, in which you only have to look for the product you want and add it to your shopping cart. Once your cart is full, you only have to access it and make the order.

HOW AM I GOING TO RECEIVE AN ORDER AND HOW LONG DOES IT TAKE TO RECEIVE IT?

All orders are delivered in a period from 24 to 72 hours in capital cities of the national territory. If the shipment is international you can consult the different delivery times in the consignment attachment

IS IT SAFE TO shop in LEGENDARIOSHOP?

In LEGENDARIOSHOP the most important thing is the peace of mind and safety of our clients, so we have arranged all the safety measures so that you can carry out your purchases with total peace of mind. When you surf the shop LEGENDARIOSHOP, all the information and personal data that you send from your computer or mobile device are transmitted encrypted to our server, using a standard 128-bit encryption method, known as SSL (Secure Socket Layer).

WHICH ARE THE PAYMENT METHODS ACCEPTED IN LEGENDARIOSHOP?

In our online shop you can pay by credit card or PayPal.

ARE THE PAYMENT METHODS ACCEPTED IN LEGENDARIOSHOP SAFE?

Absolutely. The payment by credit card is made through a safe and encrypted connection, directly connected to the bank institution we work with, so your bank data are processed by said institution and we do not keep them nor treat them. If you want to make your order without giving your bank card number, you may pay with total safety with Paypal system.

Do I HAVE TO OPEN A USER ACCOUNT TO PURCHASE IN LEGENDARIOSHOP?

No, you don't need to. You can purchase without logging in. However, for your convenience, we recommend you to log in. The purchase process will be easier and you will be able to manage your purchase history and other preferences such as shipping address, notifications, etc.

HAVE YOU FORGOTTEN YOUR PASSWORD?

If you have forgotten your password, do not worry, you can retrieve it. In the area My account click on: Have you forgotten your password? and you will be able to restore it.

I HAVE A DISCOUNT CODE, HOW DO I USE IT?

Select the products that you want to purchase it and add them to your shopping cart. When you finish, both at the point of confirming the order and before paying, you will see all theitems on your shopping cart and at the bottom, you will find a box where to enter the discount code, click on "ADD" and you will be able to enjoy the discount in the total of your shopping cart.

WHERE IS MY ORDER?

You can track your order from the personal area of your account in LEGENDARIOSHOP, and see the order history and their status. If you have not logged in as user, you can contact us directly. We will be pleased to help you.

MAY I CHANGE MY ORDER ONCE IT IS PLACED?AND CANCEL IT?

If you have confirmed and paid your order, it cannot be changed, so if you have forgotten any products, contact us and we will give you the best solution. If you wish to cancel your order, you can do it from the personal area of your user account. If the possibility to cancel the order does not show there, it means the delivery process has already started. Contact us to carry out the cancellation. Ultimately, you could return it without any problems, once you receive it at the delivery point.

The prices, include the shipping costs and the relevant taxes?

Prices do not include shipping costs. Prices include, in all cases, the Value Added Tax (VAT), but not other taxes, freights, levies or surchages.

I AM TRYING TO PAY WITH A CREDIT CARD AND I CANNOT

The use of a credit card requires, for safety reasons, in addition to populate the requested fields, an authentication that can be made by a sms or a bank coordinates card, or the payment method shall be done by a wire transfer or paypal. Your card may not be set up for e-commerce purchases, so we recommend you to contact your bank.

 


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